TN Renewables ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our website, contact us, or use our services. We are based at 42 Ralph Road, Staveley, Chesterfield, S43 3PY and can be contacted at tnrenewables@gmail.com or 07902 127634.
We may collect the following personal data: your name, email address, phone number, and postal address when you submit a contact form or request a quote; details about your property and energy requirements to provide accurate quotations; technical data including IP address, browser type, and pages visited through cookies and analytics tools (Microsoft Clarity, Google Analytics); and communication records when you contact us by phone, email, or through our website.
We use your personal data to: respond to enquiries and provide quotations for renewable energy installations; arrange surveys, installations, and aftercare services; communicate about your project including scheduling and updates; comply with legal obligations including MCS certification and warranty requirements; improve our website and services through anonymised analytics; and send relevant information about our services where you have opted in.
We process your data on the following legal bases under UK GDPR: consent — when you submit a contact form or request a quote; contractual necessity — to fulfil our obligations when you engage our services; legitimate interests — to improve our services and communicate with enquirers; and legal obligation — to comply with regulatory and certification requirements.
We do not sell your personal data. We may share data with: MCS and other certification bodies as required for compliance; government bodies for grant applications (e.g., Boiler Upgrade Scheme) with your consent; trusted service providers who assist our operations (analytics, email); and legal authorities where required by law. All third parties are required to protect your data appropriately.
Our website uses Microsoft Clarity for analytics to understand how visitors use our site. Clarity may use cookies and similar technologies to collect data about your browsing behaviour. This data is anonymised and used solely to improve our website experience. You can control cookie preferences through your browser settings.
We retain your personal data only for as long as necessary: enquiry data is retained for up to 2 years; customer project data is retained for 7 years for warranty and compliance purposes; and analytics data is retained in anonymised form. You can request deletion of your data at any time.
Under UK GDPR, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data; object to or restrict processing; data portability; and withdraw consent at any time. To exercise any of these rights, contact us at tnrenewables@gmail.com.
For any privacy-related questions or to exercise your rights, contact TN Renewables at: Email: tnrenewables@gmail.com, Phone: 07902 127634, Address: 42 Ralph Road, Staveley, Chesterfield, S43 3PY. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. This policy was last updated in March 2026.